Jaguar Customer Feedback


Here at Jaguar we very much welcome feedback from customers so that we can deliver the highest level of service, both from Jaguar and our Dealer network. In order to understand our customer requirements and improve our processes, we feel the best way to do this is through real-life situations.

We have therefore launched the Jaguar Customer Experience Programme, which is aimed specifically at Aftersales Customers and is based around a scheduled vehicle service. The Customer Experience Programme is a joint initiative between Jaguar and the Dealer network and allows us to receive undiluted feedback direct from our customers.

We would like to invite you to take part in the programme, by sharing with us your experience the next time your car is due for a service. As part of your involvement and to thank you for taking time to provide us with feedback, we will send you a £100 payment.

If you do wish to take part, please do not contact us directly at the dealership, but contact our partner agency as they will be able to assist; details below.

Customer feedback received thus far has helped us to introduce new and improved initiatives, so that we deliver the highest level of service every time. If you would like to support us in the programme, please see the information detailed below.

If you do wish to participate, please provide the details specified below as soon as possible. Upon receipt of this information, we will endeavour to include you within the Programme.
Please note however that this is run on a strictly first come, first served basis.

Full Name:

Preferred Contact Telephone Number:

Chosen Dealership:

Month Service is Due: (Please specify the month in which your next Service is due, as this allows us to assign your visit correctly.)

Vehicle Registration:

Preferred Meeting Location: (A suggested location close to the Retailer where you can meet the mystery shopper on the day of the service visit)

Any other information:

The above information can be supplied to us through one of the following methods:

Telephone: 01983 610 073

If you would like further information on the Programme, please contact the Jaguar Customer Relations Team on 0845 3032303 and they will be more than happy to assist.

PLEASE NOTE: For Data Protection purposes, your contact details will only be stored on our system for 30 days. As such, if you respond after this time, unfortunately you will be unable to participate in the Programme.